Feedback and Complaints

We'd love to hear from you.

Your feedback helps us create safer, stronger and more inclusive programs. Whether you’d like to share a compliment, suggest an improvement, or raise a concern, we’re here to listen.

Everyone has the right to be heard and treated with respect.

Tell us what's on your mind

What happens next?

Once we receive your feedback, we’ll:

Acknowledge your message within 5 business days
Review it carefully and fairly
Aim to resolve complaints within 15 business days
Keep you informed throughout the process

You can choose to remain anonymous if you prefer, although this may limit our ability to investigate.

Our Commitment

We are committed to making our feedback process:

Accessible – everyone can provide feedback in a way that works for them.
Respectful – every person is treated with dignity and fairness.
Confidential – your privacy is protected wherever possible.
Inclusive – we support children, young people, people living with disability, and anyone who may need assistance to share their feedback.
Focused on improvement – we use your feedback to continually strengthen our programs and services.